General Terms & Condition

General item disclosure

The items are to the best of E Hawker’s knowledge an authentic item.

All items will have a general description of condition. All items will have star rating:

  • 5 Stars – Brand new, unused, and unopened
  • 4 Stars – 100% working condition – like new but have been used or opened.
  • 3 Stars – 100% working – Age related wear and tear.
  • 2 Stars – Not working / Needs attention.
  • 1 Star – Not Working / Untested

Please take note that no returns will be accepted on items 1 and 2 Stars.

When an item is secured by placing a bid or order, E Hawker will see that as a binding acceptance of the before mentioned condition.

Please therefor make sure you are happy with the condition of the items. No cancellation of an item will be allowed.

Payments

All goods to be paid immediately.

Please take note that no bids will be able to be placed when payment of previous orders are still outstanding. To avoid accounts from bid suspension, send proof of payment to info@ehawker.co.za. Alternatively make use of the E Hawker Wallet where orders are processed immediately.

Please take note that when paying via YOCO a 5% admin fee will be added.

Cash payment @ any FNB ATM. Deposits should be more than order, change to be added to your wallet for future purchase. Please note in branch cash payments not allowed. Fees to be added on buyers account and goods not to be released for in branch payments.

Checkouts 

  • Checkouts needs to be completed after all auctions have closed and no later than 11h00 daily. All unchecked out items will be relisted, and accounts closed and blocked.  Please take note that goods need to be collected within 7 days, additional long stay options available at extra cost. The following checkout options will be available.
    • Roodepoort / Florida collection within 7 days – No additional cost added only commission applicable
    • Roodepoort / Florida long stay 2 weeks Max – R10.00 added per product.
    • Ready to courier – R35.00 added to prepare order for courier (Courier to be placed by buyer)
  • Please note bids will be blocked if time has lapsed for collection.

Collection, Transport and Delivery

  • Collection of goods
    • Only orders marked/notified “Ready for collection” will be handled for collection. To track orders please click “My Account” – Click “Order”
    • Order collection to be done once a week. Future bids to be blocked if collection is delayed.  Alternative long stay option available @ extra cost.
  • No Transport and delivery currently available

Refunds / Returns

  • Please take note refunds and returns will only be issued on 3, 4, or 5 star ratted items where the seller has provided misleading info. Please take note that refund queries will only be available for 7 days.  Long stay orders and collections after the 7-day period will have no refunds as the seller will already have been paid out.
  • Please note goods collected by courier will void refunds and returns.
  • All refunds to be for the sellers account, where applicable.

Buyers Commission

E Hawker would charge a flat rate of 12.5% + R10.00 (inclusive of VAT).

 

General Terms & Condition – Vendors

General item disclosure

It is the sole responsibility of the seller to disclose all items to the best of their abilities.  Any faults, damages, or repairs on items to be sold should be disclosed with the submitting of said product.

Item ownership

All items to be sold should be the property of the seller, no items will be sold that has been stolen / under contract with third party / under any loan agreement.  If you sell an item on behalf of a third party that you have the necessary written permission – E Hawker would not be held responsible for any claims that may arise against any vendor/seller.

Refunds / Returns

  • Please take note refunds and returns will be issued where the seller has provided misleading info.  Including 1- and 2-star items.

Packaging

  • General packaging conditions – All items where packaging needed should be supplied by the seller. Proper box to be used that can be sealed, or heavy-duty see-through plastic bags. If goods are dropped and packaging does not meet E Hawker standards cost will be added to seller’s account.

Self-Upload (Standard Vendor) Terms and Conditions

  • Commission Structure – 20% plus R10.00 per lot
  • Sell anytime – Moderator approval – E Hawker Moderator will choose the auction closing times and dates
  • Sell on own special auctions – No General Auctions Only
  • Timeslot allocation – No E Hawker moderator chooses auction closing times
  • Sell at reserve – No All items to sell to highest bidder with a R1.00 starting bid
  • Set bid increments – No minimum bid increments R25.00
  • Supply Packaging – Yes, all items to be packaged according to E Hawker standards. Failure to supply correct packaging will have added cost to seller
  • Publish items – No all items to go through moderator approval
  • Answer product queries – No all info of the product to be added to description
  • Cut of times – Fridays @ 16h00
  • Withdrawal waiting period – 7 Days on all qualifying sales
  • Withdrawal Cost – R10.00
  • Refunds and Returns – Yes on all items not declared properly or that had misleading info that could have an impact on the sales price.
  • Available drop points – Roodepoort / Florida
  • Seller Verification Badges – No
  • Turnover based membership extension – Not applicable
  • Fulfilment period – All items to be dropped prior to auction closing date

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

When will an item qualify for a withdrawal?  After item has been sold on auction the buyer has to secure the lot by completing the checkout process.  The withdrawal period will be 7 days after a successful checkout.   All items that have been checked out but not paid within 48 hours will be relisted and sold on auction again.

Super Vendor Terms and Conditions

  • Turnover based Commission Structure
    • Bronze – 20% + R10.00 per lot – Turnover R0.00 – R5 000.00 P/M
    • Silver – 17,5% + R7.50 per lot – Turnover R5 001.00 – R10 000.00 P/M
    • Gold – 15% + R5.00 per lot – Turnover R10 001.00 – R25 000.00 P/M
    • Platinum – 12,5% – Turnover R25 000.00 + P/M
    • Memberships will be calculated daily before each auction day.
  • Sell anytime – Yes
  • Sell on own special auctions – Sell on any scheduled E Hawker auction
  • Timeslot allocation – Yes – Choose closing times
  • Sell at reserve – Yes
  • Set bid increments – Yes – As little as R1.00
  • Supply Packaging – Yes, all items to be packaged according to E Hawker standards. Failure to supply correct packaging will have added cost to seller
  • Publish items – Yes – No approval time. Sell 24/7
  • Answer product queries – Yes – Answer queries on products directly to potential buyers
  • Cut of times – N/A
  • Withdrawal waiting period – 7 Days on all qualifying sales
  • Withdrawal Cost – R10.00
  • Refunds and Returns – Yes on all items not declared properly or that had misleading info that could have an impact on the sales price.
  • Available drop points – Roodepoort / Florida
  • Seller Verification Badges – Yes – Increases sellers’ trustworthiness
  • Turnover based membership – Yes
  • Fulfilment period – 1, 3, or 5 days delivery after goods has been sold

 

Any items published on E Hawker may not be removed or withdrawn for any reason whatsoever.  Withdrawing items from auction could lead to account closure.

When will an item qualify for a withdrawal?  After item has been sold on auction the buyer has to secure the lot by completing the checkout process.  The withdrawal period will be 7 days after a successful checkout.   All items that have been checked out but not paid within 48 hours will be relisted and sold on auction again.

Fulfilment of products – All items listed as non-reserve could be dropped at your selected drop point anytime before the auction closes or no later than your selected fulfilment period (1, 3, or 5 days).  All reserve items to be dropped only after a successful auction, within your selected fulfilment period (1, 3, or 5 days).

 

Drop & Go

Commission applicable 30% + R10.00 per lot. E Hawker will group and list items as they see fit.  We will not test any items and will sell goods at 1 star rating.